Closing Case Management Cases.
Case Management provides call management from the first call to final resolution and follow-up. Fully integrated with Service Management, Epicor Case Management lets you easily access dispatching field activities and provide field service representatives with access to online knowledge bases, existing customer field service … Epicor facilitates these scenarios within a single application that is flexible enough to grow with you as you expand your business. With continued pressure on margins in the distribution and manufacturing sectors, improved customer service is a way to retain customers and increase revenue. This comprehensive module enables your service team to manage their current case load and respond quickly to customer issues. Epicor CRM Case Management delivers solutions that help you deliver first-rate service to your customers while controlling costs. Project Management Since 1996, we’ve focused on one thing: understanding project requirements, We help you save time and money by reviewing great software. An ERP system designed by ECi Software Solutions for manufacturing companies. Learn how to optimize field service repair, preventive maintenance, installation, and inspection operations. This comprehensive one-stop solution enables your service team to manage current case load and respond quickly to customers for industry leading customer satisfaction.
Epicor PDM centralizes your data in a single location, keeping track of process and product history. All test results are stored for future analysis and review. This is the default for all Quotes. If you are considering the package, just make sure you understand clearly what you need or want for your business—the add-ons can get expensive up-front and in monthly fees. I can see it in a query, dashboard, report or extract the data to use in other reporting packages.Epicor no longer releases individual patches to fix an isolated issue. With continued pressure on margins in the distribution and manufacturing sectors, improved customer service is a way to retain customers and increase revenue. Please complete the registration form to access all site content. Improving the productivity and effectiveness of your support center leads to increased customer satisfaction. Epicor SCM is a full suite of enterprise application capabilities including purchase management, sourcing and procurement, inventory management, advanced material management, warehouse management, and handheld and is complemented by order and demand management capabilities of Epicor Sales Management. Epicor understands that customers want rapid response service.
Has a lot of extra add-ons available for state of the art wholesale business, and numerous third-party providers with good peripheral programs like B2B, B2C, invoicing, tax handling, and BI. Epicor Global Business Management offers organizations the essential tools needed to create and maintain a single version of the truth.Epicor Multicompany Management capabilities can assist your business in consolidating operations such as procurement and accounts payable as well as offer enhanced tools to improve operational visibility across companies.Automation of inter-company financial transactions as well as financial recognition optimizes enterprise performance to shorten lead times on key product lines.