You’ll need the Server ID from the wifi camera and enter that into the Pulse web portal screen. So, the solution in this scenario is - you need to clean up the unwanted data and make some space in system drive.Open services windows start menu OR type services.msc in Run commandLook for the service "On-premises data gateway service"Once the service is restarted successfully, go back to your Power BI web service >> manage gateways >> Click on "Test all Connections" >> Your issue should be fixed now.If the above two solutions didn't work for then you need to download the latest version of the gateway and install it on your server.





Hello, We've been connecting to and reading from On-Prem DB2 Tables all day via the On-Prem Data Gateway. This may be especially true if you recently moved your gateway or camera.Try moving your camera closer to the gateway and do another complete power cycle by unplugging the power cord from the camera, waiting a couple minutes, then plugging it back in.If the above information doesn’t work, the last thing you’ll want to try is After you’ve deleted your wifi camera, here’s how you can add it back to your system:Go to the Systems Tab, and click on “Manage Devices” and follow the prompts.For the camera, connect the ethernet to the gateway device’s LAN port.

Learn more about activating your Xfinity xFi Gateway using the Xfinity xFi app.



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You can still use the Enterprise Gateway without uninstalling the Personal Gateway in this scenario.In order to use the Enterprise Gateway, just make sure you have Following are some videos which should help you with getting the On-Premises Data Gateway up and running.Join us to thank the Power BI Community for 5 Years of contributions and helping others.Who are our Super User Superstars?







Re: Your data gateway (Power BI – personal) is offline or couldn't be reached.


If you have another cable available, plug it in to verify the cable isn’t damaged.











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If you have trouble while using Georgia Gateway, please call the Online Services hotline at 1-877-423-4746.



Your data gateway (Power BI – personal) is offline or couldn't be reached.


Watch this helpful video and learn how to reset your gateway.