Actian participates at the highest membership level of Global Premium and has been a member since 2009.
The detailed product support lifecycle policies can be found at our Actian may shorten the term of Enterprise support for certain products and versions at its discretion.
Onsite services are available as part of a paid for services engagement.We shall have no support obligations to the extent a support issue could be avoided by use of the latest released Updates or version of the Products.When Support Services lapse on a perpetual license, it can be reinstated by paying all of the back support due for the unsupported period, plus support for one year going forward, unless agreed otherwise between Actian and you. With respect to Actian Support Services in relation to perpetual licenses, you hereby represent that you have the appropriate licenses to the Software that is subject to the Support Services. Thank you for choosing Actian Support. Actian's assistance with resolution of an incident is contingent on your team's cooperation and assistance.Contact information by country can be found on our The Actian Support Policies may be updated from time to time and are subject to change at Actian's discretion; provided however, Actian's service commitments per its Support Policies will not be materially reduced as compared to the Actian Support Policies in effect at the start of your support term (typically one year) during the then-current support term. Actian Corporation strives to provide the best quality Software and Support Services. Unsupported licenses are not eligible for Updates, Enterprise Support, or any other Actian services.
Where the Virtual Processor count exceeds the physical machine processor count, all additional Virtual Processors must be individually licensed.In a Virtual Machine environment, the Virtual Core count is the number of virtual cores that are designated or able to run the Actian Software within the Virtual Machine. Actian X Hybrid Database (Ingres) and Actian OpenROAD
* Please note that EDBC is a stabilized product.
Where other products may be involved in an Actian solution, Actian support utilizes the industry organization of Technical Support Alliance Network (TSANet) to collaborate with other partners. Actian will make commercially reasonable efforts to announce any change in lifecycle length at least 12 months in advance. We have a highly-experienced team of support and service engineers providing a broad spectrum of services.Actian Support Services provides tools, searchable documentation, and technical resources to help you plan, deploy and manage your Actian solutions.“Actian specializes in managing, connecting and analyzing data so you can focus on changing your customer challenges into successes, especially in hybrid environments.”The cornerstone of Actian’s proactive support options, a Managed Service provides access to an expert and dedicated team, led by a Technical Account Lead, to deliver:“We knew we had to upgrade our database in order to benefit from encryption and make sure our online website offering was fully compliant.