“Building deep learning, conversational AI capabilities into the Now Platform will enable a work request initiated in German or a customer inquiry initiated in Japanese to be solved by Virtual Agent,” he said in a statement.Companies are increasingly looking for ways to solve common customer problems using chatbots, while only bringing humans into the loop when the bot can’t answer the query. For more information, visit: © 2020 ServiceNow, Inc. All rights reserved. ServiceNow believes in making work flow more smoothly across the enterprise, in all major languages.”Passage AI’s conversational AI platform is built on deep learning models that can be trained to understand text in all major languages. The goal: ServiceNow’s IT service management (ITSM) software platform, chatbot virtual agents, service portal and other technologies will gain multi-language speech expertise to improve customer support applications. Reduce spend, mitigate risk, and drive action across IT with intelligent operations.Use a web-based integrated development environment to build, deploy, and manage your apps.Cut overages and unexpected costs with increased visibility into your ServiceNow subscriptions.Drive continual service improvement with feedback and assessment results for any service.Manage and optimize vendor services from a single destination.Resolve issues faster with virtual agents that understand simple, human language.Assign customer requests and tasks to other departments with visual task boards.Boost customer satisfaction by providing an efficient face-to-face IT support experience.Modernize your campus IT to create amazing experiences for all.Modernize your campus IT to create amazing experiences for all.Deliver better business outcomes today for a healthier tomorrow by connecting your teams, workflows, and systems.Redefine citizen services and improve mission outcomes with a trusted cloud platform.Build customer loyalty, outpace fin-techs, and speed innovation while curbing risks and costs.Embrace "manufacturing as a service" to build new revenue streams.Develop new service lines to complement core product offerings.Work smarter and make better business decisions with Now Intelligence—powered by the Now Platform.See how companies like yours make the most out of their ServiceNow investment. It also gets an HR automation piece, giving the company an intelligent tool it could incorporate across its Now Platform in tools like ServiceNow Virtual Agent and Service Portal, as well as Workspaces in multiple languages.The multilingual support was an aspect of the deal that appeals to Debu Chatterjee, senior director of AI Engineering at ServiceNow. Provide answers and help across the organization—anytime, anywhere—with native mobile apps and virtual agents.Eliminate frustration and improve employee satisfaction. At ServiceNow, we make work, work better for people with modern digital workflows.We believe in the power of technology to reduce the complexity in our jobs. Take the risk out of going fast and minimize friction between IT operations and development.Get a holistic view of your operations footprint across on-premises data centers and the cloud.Encrypt your data before it goes to the cloud to protect it while in motion and at rest.Secure, retain, access, and purge employee files with ease using paperless document management.Automate onboarding and other employee lifecycle events that span multiple departments.Provide a single place where employees can quickly get all the services they need.Reduce event floods from monitoring tools and gain insight into business service health.Create and manage work orders based on technician skills, availability, and inventory.Automate business processes as digital workflows across departments, apps, and systems.Get guidance to rapidly create applications, define data, and configure user experiences.Respond to business risks in real time.
Ahead of its earnings call this afternoon, ServiceNow Inc. today announced it has signed a deal to acquire Passage AI Inc., a startup specializing in chatbot development.Santa Clara, California-b The Now Platform includes powerful AI and machine learning capabilities, which enable customers to deliver great employee and customer experiences and unlock productivity.