If shaw.ca is down for us too there is nothing you can do except waiting. New customers must not have subscribed to the selected Shaw service (Internet, TV or Phone) or bundle in the past 90 days. Leave everything unplugged for a minimum of 60 seconds; Plug in your most basic telephone, preferably not a cordless phone; Check for dial tone. In addition, we offer a variety of long distance and international calling plans. Other offers may be available. If not, contact Business Technical Support.If your phone lines do not work but the phone terminal has power and is online, it may be frozen and may need to be reset. It’s quite a collection for you to enjoy. The lights are on the opposite side of the terminal from where the cords plug in.Check your other Shaw services (i.e., TV, Internet). For over 40 years, we’ve been working hard to provide you with an ever-increasing range of entertainment and communication products, including Shaw Digital TV, Shaw High-Speed Internet and Shaw Home Phone. For accurate pricing information, please select your region below:If your phone lines do not work but the phone terminal has power and is online, it may be frozen and may need to be reset.Understanding a few phone terminal basics can help save time in getting your phone system back up and running. Reasons why your Shaw phone terminal may not work: If you have no dial tone on all devices (i.e., phones, fax, and POS) the Shaw phone terminal may be disconnected or offline. If there is service (a dial tone) that sounds normal, the problem lies somewhere inside the home. We can help you find the support solutions for your business. Not all customers will qualify. Use the If lights don’t display on the front of the terminal, you may have a power issue. Need to get a hold of Shaw? Check current status and outage map. 1 Introductory offers apply to new customers only. If the phone has a dial tone, then replace the original wall jack. To use the Anonymous Call Blocking feature:There are certain instances where you may need to reboot your Digital Phone Terminal (DPT), please see:If you have your phone service through a BlueCurve Gateway:Reboot the Gateway by disconnecting the power cord for 10 seconds. The DPT is the heart of your home's phone service and needs to be properly connected into your household wiring in order for it to be able to provide a reliable and functional Shaw Home Phone experience.You may be eligible to receive your Shaw Home Phone service through aNote that not all Shaw phone plans will include Voicemail by default, so please consult our information onShaw offers a spam call blocking feature which can be activated on your home phone service.