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Check the status of your TELUS internet service for outages or service issues and alerts. In a Twitter post around noon ET, the company’s support department confirmed the outage was affecting wireless services in parts of Western Canada. Skip to content COVID-19: Updates affecting customer service, roaming, data overages, and store closures Restored customers will see the email in their Telus.net inbox and customers without full functionality will receive an email in their Telus webmail account.“Where possible, we’ll also connect to customers by SMS.”Reports of the email disruption first emerged early on Thursday; the company said customers should see a “full restoration” by the following morning.Email came back briefly for a number of customers, but later went down again.Customers then sent emails directly to Telus CEO Darren Entwistle; he was believed to have responded to people, saying, “I am extremely sorry for the inconvenience this has caused you.”In its Monday statement, Telus said the company continues to be “incredibly sorry for this disruption and the significant inconvenience our customers have endured, and are committed to taking steps to make this right for our customers.”“We let our customers down, and this is not the level of service they expect or deserve from us,” Geheran said.“However, not all customer email accounts are working,” he said.“The issues with the remaining servers are complicated and it’s taking far longer to resolve this problem than we would like.”Customers still experiencing the disruption can visit Get a roundup of the most important and intriguing national stories delivered to your inbox every weekday.Get a roundup of the most important and intriguing national stories delivered to your inbox every weekday. Clients of the telecommunications company have been coping with an email outage since Thursday morning.Most customers are believed to have their service back.But people say the outage has hurt their ability to send and receive messages, and take other action they need to carry on their business.So, Telus is providing “bill credits to all active Telus.net customers who have been affected by this disruption,” chief customer officer Tony Geheran said in a Monday statement.“We are contacting residential and small business customers directly with details of their bill credits within the next 48 hours. Unauthorized distribution, transmission or republication strictly prohibited.This website uses cookies to personalize your content (including ads), and allows us to analyze our traffic. Skip to content COVID-19: Updates affecting customer service, roaming, data overages, and store closures Post yours and see other's reports and complaints At about 5:30 p.m., Telus support services shared an update with its customers on Twitter, saying a majority of email subscribers should be able to access their accounts once more. Subscribe to RSS Feed; Mark Topic ... You could try contacting them through their Twitter feed at TELUSsupport. Based on the general consensus on Twitter, it seems that service has yet to be restored as of just after 4 pm on Monday: Read more about This advertisement has not loaded yet, but your article continues below.Telus network restored in Alberta after morning outageTelus is experiencing network issues in Alberta Tuesday morning.Telus network restored in Alberta after morning outageTelus network restored in Alberta after morning outageTelus network restored in Alberta after morning outage We have enabled email notifications—you will now receive an email if you receive a reply to your comment, there is an update to a comment thread you follow or if a user you follow comments.