You can find the ways to reach them on our contact page Don't hesitate to share the results with us whenever you get a chance. Fido WiFi modems come with band steering, a setting which makes your WiFi experience better by automatically connecting your devices to the optimal network – either the 2.4 GHz for wider coverage, or the 5 GHz for faster speeds. Cheers, RogersMoin These Hitron modems seem to have reliability issues. If everything is working fine, I wouldn't worry about the light. First time, a powercycle fixed the issue. However, yesterday night same thing occurred twice, but this time, internet was lost. I powercycled the modem one night and all the lights came back on. Did you get a chance to contact our technical support? We recommend upgrading your browser.If you're unable to download the latest version of Internet Explorer, please ensure you have compatibility view turned off.You can get up and running with your new Fido modem and WiFi in just minutes. The AA, or auto answer light, signifies that the modem is engaged and ready to receive an inbound call. Second time, a powercycle seemed to bring everything back, except modem was not giving IP to the router anymore. Powercycle again and it fixed the issue. That’s a sweet relief! If you cannot connect, follow these steps: Unplug your Connection Hub. After calling support, they had me unplug the coax cable too and that solved the issue. With rates from just 1p/min to the UK and USA and 6p/min to UK Mobiles you’re on to a real winner! If your modem doesn’t appear to be working correctly, try to visit a website, such as bell.ca. Second time happening, but I've just left it in this state for the time being as the internet is still working.
None of these “inclusive” minute bundles where you pay a fortune whether you use the phone line or not (or end up paying through the nose to call mobiles). Plug your Fido modem coax cable to a coax wall socket (the connector looks like a circle with a dot in it). This is THE place to find answers, ask questions and share advice. I would also like to mention the lights on the modem really light the room up when the room is dark, which could be a good thing or a bad thing depending where your modem is placed Internet Packages – Most of Fido’s data is unlimited so you never have to worry about monitoring or going over your usage ever again! Connecting your modem: To get started, remove the modem from the protective packaging, including any plastic film that may be covering modem vents or panels. We recommend upgrading your browser.You'll still be able to use our site, but it might not work or look the way it's supposed to. First time when this happened, it was the same thing and I was able to access the modem via the web 192 address. I power cycled twice and it went searching for downstream signal forever. Check the lights again. No matter your Fido modem model, just follow the easy steps below.To get started, remove the modem from the protective packaging, including any plastic film that may be covering modem vents or panels.If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change your password in the future, Enter your postal code to check availability in your area.
Wait 10 seconds and plug it back in. I am not sure what might be causing it; anyone else in the Community might have an idea? Use the power cord provided. Plug your modem into a power source.

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There are several types of modem lights found on the standard external modem.

I logged into the modem again and everything looks normal in the status/log/signal pages.

The top four lights Power, Us, Ds and Status on the Rocket modem are significant. Could this just be a burnt out LED board or something else is triggering it? Skip to main content; Skip to site map; Skip to accessibility services; Toggle navigation fido. Sometimes, you might encounter some problems when band steering is enabled on your modem. They should be lit Green, Blue, Blue and Green respectively.

For more details, you can check the modem's user guide posted in the solution post of the other thread. After one night, it came back to this state again. I powercycled the modem one night and all the lights came back on. We used to Cisco docsis 3.0 modems and I didn't need to powercycle modem more than 3 times in 5 years owning it. You'll still be able to use our site, but it might not work or look the way it's supposed to. Use Fido Broadband with FidoTalk to save on your BT call costs. The CD, or carrier detector light, acknowledges that the computer and the modem have achieved a connection and communication back and forth is now possible.