I received a credit voucher from them.
This Holiday Travel forum on TripAdvisor is not connected with Luxury Escapes.This is the version of our website addressed to speakers of Members who are extremely knowledgeable about this destination and answer travellers’ questions frequently.Online Travel Agencies (OTAs) / Online Hotel Booking Websites For a better experience, please enable JavaScript in your browser before proceeding.tldr: Luxury Escape refused to provide a refund even though the hotel is closed and the hotel is happy to issue a refund. Find the latest luxury travel ideas & exclusive special offers at insider prices. Details of cancellations and refunds would be in the Terms and Conditions pages on their website. Although not expressly required in all cases, it will usually assist with a chargeback if you can produce evidence that they are required to refund you but are refusing. We are just ordinary people like you so have no idea about your booking.Janet, yes posting full personal details on a public travel forum on TripAdvisor is unwise.You need to contact Luxury Escapes if you booked with them. LE are entitled to enforce the T&C's you agreed to.We have booked to go to Sydney for the Royal Easter Show now cancelled and reservation at the Hyatt Regency from Wednesday 8/04 to 13/04 I was wanting to transfer until November anytime.My reservation number 54002434 and 54002578 for a 2 day and a 3 day.The reservation is in the name of Janet and Barry White.My email address is janetwhite10@bigpond.comJanet for goodness sakes remove your post with your personal email and full names!Go to Report inappropriate content bottom right corner of your post.This site is available to be read by everyone on the planet including scammers and spammers.We aren't he Hyatt Regency in Sydney. Failure to provide goods or services means full chargeback up to 3 months after payment. We're quarantined in Italy and aren't able to travel to India in time for our hotel booking. This hotel has continued to be closed and has rightfully refunded any bookings made during covid-19. This Holiday Travel forum on TripAdvisor is not connected with Luxury Escapes.This is the version of our website addressed to speakers of Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions.Online Travel Agencies (OTAs) / Online Hotel Booking Websites We will undoubtedly revisit some of your queries in a future Q&A. It’s a hard lesson to learn, and nobody likes losing money. Their own refund policy states:
Their own refund policy states:
If not, then it's down to the terms you agreed to when you booked. So far they have refused.If you booked non-refundable then the hotel may stick to that and not refund. It’s a hard lesson to learn, and nobody likes losing money. Some look really nice.