Sun and Globe & Mail: people will recognize the absolutely vile way they have handled me. You don’t hang up on someone or lie and say you are doing an “audit” that was magically finished in 10 mins. No one who has been made aware of this situation thinks that it’s acceptable, except of course for Questrade.com who still refuse to return money which doesn’t belong to them no matter who legally asks for it.Since the investor has been extremely patient and wasted hours trying in vain to reason with Questrade, who flat out refuse to return funds that they have decided to keep since may 2012, I’ve taken upon myself to publish this story and pass on the information to my colleagues, including one who works for a TV Station, to help recover the money from Questrade and help others being cheated by Questrade.So many try to talk to Questrade in private or file official complaints with the regulators, hoping they will do the right thing, without any results.
Questrade function with near total impunity.It’s easy to understand why Questrade is “not BBB Accredited” (The Better Business Bureau) and went from a failing “F grade from BBB”, which is the lowest rating an online business can get on a scale of A+ to F, to “No Rating”.This is only a partial account of the investor’s personal ongoing negative experience with Questrade, which has been thoroughly documented and is backed by hard evidence:- I was looking for an online broker. This catch-all benchmark includes commissions, … Please, disable AdBlock extension in your browser Please do a quick online search to find all the horrible experiences and the negative comments from their current and former customers.I have done a great deal of research and according to the multiple official complaints and blog posts, “Questrade is a dreadful company” would be an understatement.Judging from the information that I’ve gathered, all those posts warning people to “STAY FAR AWAY from Questrade” in all kinds of colorful language seem 100% correct.It’s up to you to decide if you believe all those reviews praising Questrade.com or all the “Questrade is a wonderfully great company. This whole process took us more than two weeks.Why does this matter? Thank you! They do not care about their current or future clients.“NOTE: If you discard this application you will lose all information that has been entered. My personal experience is in sharp contrast with those reviews and closer to the bad experiences of the other customers.- Questrade is the most unprofessional, unethical, unpleasant and dishonest company I have dealt with.- Questrade took my cash deposit $XX,XXX.00 and refuse to return it. Signing up is a pain. Granted this review might be a little older but i felt that as a newbie into forex trading that Questrade has improved considerably because getting started was quick and painless. Also, I have a TaxFreeSavings account, which means no margin account, no loans, no borrowing, no overdrafts. They had taken $923.45 CAD by the end of it, or 35% of my life savings (I am still young and busy paying off student loans). International clients can only use wire transfer.The account opening process takes less than 30 minutes for Canadians.For international customers, it's more complicated and time-consuming.