The user interface of Flex can be navigated by anyone with ease. Built to meet your customer engagement needs, Flex was created with customization in-mind, allowing you to quickly build a tailor-made agent desktop UI, and integrate data from your existing CRMs, WFO/WFM software, and more. Further, Flex brings attribute-based routing, meaning you can now set business rules to automatically route the right call to the right agent by analysing customer interaction data.
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Flex is Twilio’s programmable cloud contact center platform. In this this course we will take you on a tour around the Flex user interface and show you how common agent and supervisor tasks are handled in Flex. Our React-based architecture is based on small components that can be added, modified, or removed at will. to get the default agent console available in your local browser. And it’s possible there will be additional issues with typing files or other packages in a more fully implemented project. @twilio/flex-ui is a node package that provides all the individual elements of the UI at the component level. For full details, please see I used the latest version as of the writing of this post. It includes examples on configuration, custom components, actions framework, and others. You are viewing an outdated version of this SDK. I’m not going to go through all the changes line by line, but this should get you close.The types file for twilio-taskrouter isn’t set up properly for the compiler to find it. This probably means that the sample projects are used more for reference anyway.I decided to go through the exercise of getting the To keep things rather boilerplate, I went down the path of generating a new project using Add the current Twilio UI reference to your package.json. Streamline workforce operations and customer fulfillmentImprove patient engagement with modern telehealth solutionsNurture customer relationships with messages that matterGet to “Ahoy, World!” fast in your language or stackLearn Twilio on an interactive, self-paced 8-bit adventureBrowse and connect with our growing ecosystem of Twilio technology and consulting partnersWe’re here to help you plan, develop, and grow a successful business with TwilioTake your contact center to the cloud with the platform that’s powering over half a million agents.Automate routine customer inquiries with conversational IVRs and chatbots to reduce wait times.Support messaging channels like WhatsApp, SMS, or WebChat alongside voice with intelligent routing and performance tracking.Reach customers with automated text notifications, click-to-dial, preview dialers, or a callback service during peak hours.Make it easy for agents and supervisors to work from home with little to no operational impact.Work with one of our partners to create the ideal contact center for your business. Use whatever compare/diff tool you like or you can also just put the two projects side by side. The UI allows for two-way integration, and Flex’ React-based architecture and Redux store ensures you are in total control of the configuration. I haven’t tried this yet, although those two examples worked fine in older samples built in TypeScript. You can run your personalized Flex UI locally on your own infrastructure, host it in your own cloud environment, or you can let Twilio host your Flex UI on our existing cloud platform, without any additional server or infrastructure maintenance requirements.With Flex, we let customers choose the best option to suit their needs, such as running everything from the cloud, or deploying Flex into production locally.
Instead, creating a new Flex instance requires you to create a new Twilio project.
Empower agents to multi-task using up-to-date customer data that reflects the interaction they’re currently managing.